Falcon Casino customer support is available 24 hours a day, 7 days a week, 365 days a year – including weekends and UK bank holidays. Two channels cover every type of query: live chat for instant assistance and email for detailed, documentation-required enquiries. VIP players from Level 11 have a dedicated personal manager.
Many common questions are answered in full on our dedicated guide pages. See the help topics section below before reaching out, as the answer you need may be one click away.
Two channels, both staffed around the clock. Choose based on the nature of your query.
Open live chat by clicking the chat icon in the bottom-right corner of any page on the site or inside the Falcon Casino app. You are connected to a real support agent in under 60 seconds. Live chat handles all account queries, payment issues, bonus questions, verification guidance, login problems, and technical support.
Live chat is the recommended channel for anything time-sensitive. Agents can access your account directly and resolve most issues in a single conversation.
Open Live Chat →Email is best for detailed queries, issues requiring documentation, or when you want a written record of the interaction. Most emails receive a response within a few hours. Complex cases involving identity verification or payment disputes may take up to 24 hours.
When emailing: include your registered email address, a clear subject line, a full description of the issue, and any relevant screenshots or transaction references.
Send an Email →Our dedicated guide pages cover the most common queries in full detail. Find your topic below for a direct answer.
Sign in steps, forgot password, account locked, VPN issues, 2FA setup, biometric login on the app.
iOS and Android download, installation, Face ID setup, app not loading, push notifications, APK updates.
Payment methods, processing times, crypto deposits, how to deposit on the app, deposit fees.
Payout times, limits, pending withdrawals, verification, crypto cashouts, weekend processing.
Welcome pack, weekly offers, wagering requirements, Lucky Wheel, Bonus Shop, VIP cashback, app bonuses.
Deposit limits, loss limits, session controls, time-outs, self-exclusion, GamStop, external support.
Every registered player is enrolled in the Falcon Casino VIP programme from their first deposit. At Level 11 (Platinum tier), a dedicated personal manager is assigned to your account – providing priority support, personalised bonuses, and exclusive tournament access.
Your personal VIP manager acts as a direct line for support queries, bonus requests, withdrawal escalations, and account questions. VIP-level live chat queries are also prioritised over the standard queue.
If gambling is causing concern for you or someone you know, our customer service team is available to help you activate any responsible gambling tool – without judgement, at any time of day or night.
External support: GambleAware, GamCare, GamStop, Gambling Therapy. Full details on our responsible gaming page.
Contact Support Now →Via live chat (click the chat icon on any site page or in the app) or by email at [email protected]. Both are available 24/7 every day of the week. Live chat typically connects you to an agent in under 60 seconds.
[email protected]. Include your registered email address, a clear subject line, and a full description of your issue. For faster resolution, attach any relevant screenshots or transaction references.
Yes. Falcon Casino support is available 24 hours a day, 7 days a week, including Saturdays, Sundays, and UK bank holidays. There is no reduction in availability or response speed outside standard business hours.
Live chat connects you in under 60 seconds. Email responses arrive within a few hours for most queries. Complex cases (verification disputes, payment investigations) may take up to 24 hours. VIP players from Level 11 receive priority handling through their dedicated personal manager.
A dedicated personal manager is assigned automatically when you reach Level 11 (Platinum tier) in the Falcon Casino VIP programme. Every registered player is enrolled from their first deposit with no application required. Already a VIP at another casino? Email [email protected] to transfer your level.
