Gambling at Falcon Casino should always be a controlled, enjoyable activity. We take responsible gambling seriously and give every registered player immediate access to a full suite of protection tools from the moment they create an account. All tools are available in Account Settings → Responsible Gaming and require no application or waiting period to activate.
If gambling stops being fun, or if you notice signs of concern in your own behaviour or someone else's, our tools and external support partners are ready to help. Our support team can also help you activate any tool at any time via 24/7 live chat.
Cap your daily, weekly, or monthly deposits. Once reached, no further deposits are accepted until the period resets. Increases take 7 days to apply.
Set a maximum net loss over a defined period. When your limit is reached, further play is suspended automatically for the remainder of the period.
Control your total wager volume across all games over a set period, independent of whether you win or lose.
Define a maximum duration per gaming session. You are automatically logged out when your time limit is reached.
Receive periodic on-screen messages during play showing how long you have been playing and your total wager in the current session.
Take a short break of 24 hours to 6 weeks. During a time-out, your account is suspended and no deposits or play are possible.
Permanently or indefinitely exclude yourself from Falcon Casino. This is irrevocable for the chosen period. Activate in Account Settings or contact our support team via live chat. We strongly recommend also registering with GamStop to simultaneously exclude from all participating UK gambling operators.
Request permanent closure at any time by contacting [email protected]. Please withdraw any remaining balance before requesting closure.
If you recognise any of these signs in yourself, activate a protection tool now or contact one of the external support organisations below.
Free UK multi-operator self-exclusion. Excludes you from all participating UK gambling sites simultaneously.
www.gamstop.co.uk
Free information and support for anyone concerned about their gambling. Available 24/7.
www.begambleaware.org
Free counselling, support, and National Gambling Helpline: 0808 8020 133.
www.gamcare.org.uk
Free international online support in multiple languages.
www.gamblingtherapy.org
Falcon Casino operates under a Costa Rica licence and is independent of the UK Gambling Commission. It is not registered with GamStop. If you have self-excluded via GamStop, we strongly encourage you to honour your commitment during your exclusion period.
Falcon Casino is strictly for adults aged 18 and over. Age verification is required before any withdrawal is processed. If you believe a minor has accessed your account, contact us immediately at [email protected].
