Privacy Policy

1. Who We Are

This Privacy Policy applies to 1010aerials.co.uk, which provides access to Falcon Casino online. Falcon Casino is operated under a Costa Rica licence and powered by SoftSwiss. For all privacy-related enquiries, contact us at [email protected].

2. What Data We Collect

Registration and Account Data

• Email address and encrypted password
• Full name, date of birth, and residential address (where provided)

Identity Verification Data

• Government-issued photo ID (passport, driver's licence, or national identity card)
• Proof of address (utility bill or bank statement within 90 days)
• Source of funds documentation where required by compliance obligations

Financial Data

• Payment method details (card data handled by PCI DSS-compliant processors; not stored directly by us)
• Full transaction history: deposits, withdrawals, and wagering records

Technical and Usage Data

• IP address, device type, operating system, and browser type
• App version (if using the Falcon Casino app) and device identifiers
• Pages visited, game sessions, session duration, and cashier activity

3. How We Use Your Data

• Account management: Creating, securing, and maintaining your account and login access.
• Payment processing: Handling deposits and withdrawals securely through certified payment processors.
• Identity verification: Confirming your identity and age before processing withdrawals.
• Fraud and AML compliance: Detecting and preventing fraudulent activity and money laundering.
• Responsible gambling: Monitoring activity and applying protective tools where appropriate.
• Customer support: Responding to queries and resolving account issues.
• Marketing: Sending promotional communications where you have opted in. You can unsubscribe at any time via your account settings or by emailing support.
• Legal compliance: Meeting applicable legal and regulatory obligations.

4. Who We Share Data With

We do not sell your personal data. We share it only where necessary with: payment processors for transaction handling; game providers for limited session data required to deliver game content; KYC and AML verification service providers; regulatory authorities where required by law; and SoftSwiss for platform delivery. All third parties are contractually bound to handle data responsibly and in accordance with applicable data protection law.

5. Cookies

We use essential cookies for site functionality, analytics cookies to understand usage patterns, and marketing cookies served only with your consent. You can manage cookie preferences through your browser settings. The Falcon Casino app uses similar local storage mechanisms for session management and performance.

6. Data Retention

We retain personal data for the duration of your account and for up to five years after account closure, or longer where required by applicable law. Financial transaction records may be kept for up to seven years. Data that is no longer required is securely deleted or fully anonymised.

7. Security

All data transmissions between your device and our servers are protected by SSL/TLS encryption. Passwords and sensitive data are encrypted at rest. Access to personal data is restricted to authorised personnel only. We conduct regular security assessments of our systems and infrastructure.

8. Your Rights

Depending on your jurisdiction, you may have the right to: access your personal data; request correction of inaccurate data; request deletion; restrict certain types of processing; receive your data in a portable format; and object to marketing communications. To exercise any right, contact [email protected]. We respond to valid requests within 30 days.

9. Children

Falcon Casino is strictly for adults aged 18 and over. We do not knowingly collect data from anyone under 18. If we discover that a minor's data has been collected, it is deleted immediately and the associated account is closed.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our data practices or applicable law. Material changes will be communicated by email or via an on-site notice. The date at the top of this page shows when the policy was last updated.

11. Contact

• Email: [email protected]
• Live Chat: Available 24/7 on the site and in the Falcon Casino app.